For claimants

Logistics, freight & supply chain

Delivering fast, accurate handling of cargo and transport claims across global supply chains.

Handling time-critical logistics & supply chain claims

From international freight movements to complex supply chain operations, logistics stakeholders operate in time-critical, multi-party environments where delays, damage or loss can have immediate operational and financial impact.
We support insurers, logistics providers, freight forwarders and multinational organisations with end-to-end claims handling and loss adjusting services—ensuring fast, consistent resolution and minimal disruption across the supply chain.

Discover our international presence

Keeping supply chains moving when it matters most

Minimising disruption

Fast and accurate handling of cargo claims to reduce delays and keep goods moving across international transport flows.

Handling volume with speed and consistency

Scalable claims operations designed to manage high volumes while maintaining service levels and turnaround times.

Coordinating complexity across borders

Clear coordination between carriers, forwarders and stakeholders to resolve cross-border claims efficiently and ensure accountability.

Cross-border expertise across global supply chains

Operating across global transport networks with strong local expertise, we provide consistent and reliable claims handling across global supply chains and multiple jurisdictions.
Our teams understand local regulations, transport conventions and market practices, while operating under central coordination to ensure a uniform approach and high-quality outcomes. This enables us to manage cross-border cargo and transport claims efficiently, minimize disruption and maintain full compliance—regardless of where goods move or incidents occur.

Our services supporting this industry

Marine claims

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Overflow claims

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Loss adjusting

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Interim staffing

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Platform & technology

Discover our ECHO platform