Below you can see the usual steps in the claim process.
We understand that waiting for an update can be stressful. Below you can see the usual steps in the claim process and what you can expect.
Your claim with Van Ameyde
Clear answers, next steps and what you can expect.
We’re handling your claim
Has your insurer, broker or another party referred you to Van Ameyde? We understand that a claim can be stressful. This page explains what happens next, what we may need from you and how to contact us in the fastest way.
Already have a case number?
Please include it in every message. This helps us find your file faster and prevents delays.
What happens next? Send us information about your claim
Why you may not hear from us every day
Even when you do not receive an update, your claim may still be moving forward. In many cases, we need information from insurers, experts, repair companies or other parties before we can take the next step.
We will contact you when we need something from you or when there is an important update.
You can help us move faster by:
– sending complete and accurate information
– including your case number in every message
– replying to requests as soon as possible
– avoiding duplicate messages about the same question
What happens next?
Your insurer, or another party has asked us to handle or assess your claim. We open your file and review the information we have received.
We review the details of your claim and check whether we have all the information we need. If anything is missing, we may contact you or another party for additional information.
A claims specialist carefully reviews your file. In some cases, we may also need input from experts, insurers, repair companies or other involved parties.
Some steps happen behind the scenes. This means that even if you do not hear from us for a while, your claim may still be moving forward. If we need something from you, we will contact you.
Once all necessary information is available, we continue with the next step or finalize the claim. We then inform the relevant parties about the outcome or follow-up.
Contact us about your claim
The fastest way to get help is to send us your case number and a clear question. This allows us to find your file and forward your message to the right person.
Before you submit your message, please check:
Do you have a case number?
Add it to your message.
Are you sending documents?
Make sure they are complete and readable.
Have you already sent this question?
Please avoid duplicate messages, as this can slow down the process.
Questions?
Visit our FAQ page for clear answers to common questions and procedures.
Find quick answers before contacting us.Send us information about your claim
Use this form if you want to send us information, documents or a question about your claim.
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Questions?
Visit our FAQ page for clear answers to common questions and procedures.
