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Cross-border motor claims services

Enhance your management of Green Card and EU motor insurance directive claims.

One point of control for cross-border motor claims

Van Ameyde handles cross-border motor claims across Europe as a single point of contact. With strong local expertise on the ground, one reporting line and full Green Card compliance, we reduce friction, speed up decisions and deliver transparent outcomes across borders. Our teams operate in the local language and according to local regulations, while insurers benefit from centralized coordination and full oversight from the home market.

The Green Card system enables the free movement of vehicles and ensures fair and efficient claims settlement across 48 countries. Through cooperation between National Bureaux and the Council of Bureaux (CoB), more than 450,000 cross-border motor claims are handled each year.

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Where we make the difference

Van Ameyde combines operational control, local expertise and technology to simplify cross-border motor claims and deliver faster, more transparent outcomes.

Single point of contact

Van Ameyde acts as your single point of contact in the home country. Through one reporting line, we coordinate communication, translation and financial settlement, ensuring consistent application of Green Card regulations and full transparency across all jurisdictions.

Cross-border AD & total loss

In cross-border AD and total loss cases, costs rise from day one. Differences in storage rules, repair options, and disposal procedures make fast decisions essential. Van Ameyde quickly assesses whether repair, repatriation or disposal is the best option and centrally coordinates the process, supported by strong local market knowledge to limit delays and unnecessary costs.

Powered by our ECHO platform

ECHO is the Van Ameyde claims handling platform, designed for consistent cross-border workflows and real-time insight. It supports multi-country, multi-currency and multi-language claims handling, giving insurers full visibility, faster processing and reliable reporting from one secure system.

The story behind the Green Card system

In this video, we explain the origins and purpose of the Green Card system and how it structures cooperation between national Bureaux across Europe. Discover how this framework safeguards victims’ rights, defines responsibilities between insurers and Bureaux, and forms the foundation for consistent cross-border motor claims handling.

Want to dive deeper into cross-border motor claims?

Contact us for more information.