Support & Complaints

How can we help you?

We’re here to help you find the quickest way to get the information or support you need.

Depending on your question, you may not need to submit a formal complaint. In many cases, we can assist you more quickly through one of the options below.

I have a question about my claim

Examples include:

I would like to know the status of my claim.
I need to provide additional documents.
I have a question about payment.
I have been asked to provide more information.
I would like to contact my claim handler.

I have a general question

If your question is not related to a specific claim, please contact us via our general contact page.

I want to submit a formal complaint

We’re sorry to hear that our service did not meet your expectations.

If you believe we have not handled your claim or our service appropriately, you can submit a formal complaint using the form below.

To help us investigate your complaint efficiently, please include:

• your claim reference number
• a description of your complaint
• any relevant supporting documents

What happens next?

Once we receive your complaint, it will be reviewed by the appropriate team.

If additional information is required, we will contact you. Every complaint is handled carefully, and we aim to respond as quickly as reasonably possible.

Our commitment
We value your feedback and use it to continuously improve our services.