Insights

Claims overflow is no longer a temporary solution but a structural capability within modern insurance operations. As claim volumes become more volatile, insurers need flexible capacity that can scale without compromising control, quality or compliance. By integrating overflow seamlessly into existing processes, organizations can maintain performance, ensure continuity and build more resilient claims operations.

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Van Ameyde Group strengthens its leadership with the appointment of Ingrid van Bommel as CFO and Bob de Bruijn as Board Member Marine & Innovation, effective 1 May 2026. This strategic move reinforces the company’s focus on financial growth, digital transformation, and innovation, including AI and hyperautomation, to maintain its leading position in the international claims market.

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Run-off portfolio management plays a critical role in maintaining stability during periods of change. While organizations evolve, legacy portfolios require structured oversight, transparency and disciplined claims handling. Van Ameyde supports this with specialist expertise, ensuring continuity, compliance and long-term control.

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Since 1945, Van Ameyde has evolved from paper-based claims handling to fully digital, interconnected platforms. Operating from over 100 offices in more than 30 countries and handling 250,000+ claims annually, the Group combines structured governance, advanced technology and decades of professional expertise. While systems and regulations have grown more complex, professional judgement remains at the core of effective claims management.

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AI is transforming claims management by accelerating insight and exposing complexity rather than eliminating it. As automation becomes standard, true expertise lies in interpreting signals, navigating exceptions, and taking responsibility for outcomes. Human judgement remains essential in delivering fair, transparent, and defensible decisions in complex and international claims environments.

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Van Ameyde is a global claims specialist with 80 years of experience in handling complex, cross-border claims. Built on human expertise and supported by advanced technology, the organization delivers consistent, accountable outcomes across international markets.

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