Wash World, a leading provider of affordable and innovative car care across Denmark, Sweden, Norway, and Germany, operating over 140 unmanned car wash stations and 40 self-service stations. With a strong subscription model offering unlimited washes for a fixed monthly fee, their business relies on customer satisfaction and smooth operations.
However, Wash World was increasingly challenged by customer-reported incidents at wash stations. Each claim required careful investigation to determine liability. This diverted resources and introduced friction into an otherwise fast, self-service experience. Without an efficient and structured way to evaluate claims, both customer trust and internal efficiency were at risk.
To enhance the claims experience while protecting customer relationships, Wash World partnered with us, a trusted expert in claims management and liability assessment.
Van Ameyde delivered a liability claims solution built on deep insurance and operational expertise.
The structured approach ensures:
Together, Van Ameyde and Wash World have built a customer-centric claims journey – one that upholds fairness, reinforces trust, and preserves the convenience that defines Wash World’s brand promise.
“Our collaboration with Wash World began in July 2022, initially focusing on a smaller volume of cases and minor claims such as side mirrors and windshield wipers. Since then, Wash World has experienced significant growth, and it has been a pleasure to support and aid them throughout their journey of expansion and success.
As the scope of work increased, we have involved our lawyer to assist with the more complex matters, working in close collaboration with the current team. This partnership has proven successful, and we are truly proud to manage a now substantial number of claims on Wash World’s behalf. We take great pride in the strong, efficient collaboration and open dialogue we have established with Wash World, and it is a privilege to play a trusted role in handling their claims and contributing to their continued success.”
“We continue to greatly appreciate our collaboration with Van Ameyde, which handles claims processing for us across all markets. It is very important to us that our customers receive professional and impartial treatment in accordance with the applicable standards in each country. We are very satisfied and feel confident that Van Ameyde will guide our customers safely through the claims process.”
Wash World is a tech-forward car care company revolutionizing the car wash experience in Northern Europe. With over 200 locations across Denmark, Sweden, Norway, and Germany, their unmanned and self-service wash stations offer flexible services ranging from basic washes to advanced treatments – all accessible through a convenient monthly subscription. Wash World’s mission is to make premium car care affordable, accessible, and effortless.
Van Ameyde is a specialist in international claims handling and risk management. With local experts across Europe and one central point of coordination, we help our clients gain control over processes, costs, and customer satisfaction.
We are part of the Van Ameyde Group – a powerful combination of companies in claims, expertise, and technology. This enables us to combine personal service with the strength of an international organization.
Whether it’s a single claim or complex cases across multiple countries: we’re here to help. Van Ameyde. We’ve got your back.
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