Whether it’s a ship falling out of a dry dock in South Africa or processing claims for a car rental company, there’s a good chance Van Ameyde is resolving the issue. What has made these full-service claims specialist stand out for over 75 years? It’s the perfect balance of innovation, culture, and human involvement.
A Global Player with a Local Touch
Van Ameyde’s story is compelling. Known for taking care of complex claims around the world, the company combines cutting-edge technology with human intelligence. Innovation runs deep: founder Henri van Ameyde was one of the architects behind the European green card system.
“We offer highly qualified services over a broad field,” says Piet Middelkoop, CEO of Van Ameyde. That’s putting it mildly. Their services cover SMEs, governments, multinationals, insurers – hundreds of insurers and risk-bearing entities – less so individuals.
“Relieve and Get You Moving Again”
Relieve and help you get moving again: that is the heart of our story.
When a ship drops from a dry dock in South Africa, Van Ameyde dispatches engineers, mechanical experts, even a captain if needed, to get the vessel back in water as quickly as possible. Everything to free clients from the burden of damage so they can focus on running their business.
Leading from the Front – Empowering People
Efficiency through innovation is not just talk. Van Ameyde is serious about deploying people where they add value, automating what can be automated. AI is not a dirty word here.
They understand there’s a talent shortage. Their mission includes ensuring staff are freed from tasks machines can handle, so they can focus on tasks that require human thinking—care, judgement, empathy. When this means helping other sectors like healthcare, they consider that a win.
Operating in 27 countries through more than 50 companies, Van Ameyde maintains one platform globally. The services and support are consistent, yet they adapt to local languages, taxes, laws, customs, and culture. “One Europe in service provision” is their motto.
Heritage, Insight, Impact
Long before globalization was common, Henri van Ameyde already saw signs of what was to come. After World War II, he handled the repatriation of military vehicles for the Dutch military – vehicles that were damaged or scattered abroad. He enabled the inventory and assessment of damage; a kind of damage control service that barely existed at the time.
He also foresaw that increasing traffic across borders would lead to collisions involving drivers from different nations. This foresight led him to help build the green card system—a cornerstone of cross-border insurance cooperation in Europe.
Results That Speak Volumes
Van Ameyde handles the entire claims process – from first notification to final settlement – for over seven decades now. Their success rests on combining hardworking and innovative people with advanced technology. Annually, around 800,000 claims are processed via the ECHO platform.
Since 2007, ECHO has been used by 48 subsidiaries and external parties across many countries, demonstrating the reliability and effectiveness of their solutions. Van Ameyde continues to lead in the industry, ready for the challenges of tomorrow.
Conclusion
Van Ameyde’s journey shows how innovation and human commitment can go hand in hand. Their model: relieve clients, optimize human strength, scale globally with consistency, but always respect local culture. It isn’t just what they do – it’s who they are.
Read the original Dutch article here: Pioniers in Schadeafhandeling: Het verhaal van Van Ameyde’s innovatie en menselijke betrokkenheid – De Ondernemer
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