Seminar
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Hello all! Welcome to our seminar in which we will discuss how AI actually makes humans more human! Our expert speakers Koen Molenaar and Bert Schouterden will both tell you, in Dutch and French, how and why this is the case. Please join us for an hour on February 8th at 11am CET. We will give a short introduction before launching into our presentation and following up with a Q&A session at the end of our seminar. Please view our main topics below:
Link to the seminar
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Topics
- From Product Management to Claims Management: Automation and AI in the Insurance Cycle
- Overview of the insurance cycle: Identify key phases from product development to claims handling.
- Opportunities and benefits of automation, robotization and AI at every stage.
- Application in Claims Management: A Deep Dive into Van Ameyde’s Ecosystem
- Practical examples of how automation, robotisation and AI are currently used in the daily claims handling at Van Ameyde.
- Case studies or projects that demonstrate how these technologies increase efficiency and improve customer satisfaction.
- Challenges and solutions in integrating these technologies into existing systems.
- AI and Beyond: Future Vision and Innovation
- Emerging trends and technologies in AI that could impact the future of claims management.
- The role of data analytics and machine learning in predicting trends.
Our Speakers
Koen Molenaar
Hello, I’m Koen Molenaar, the Sales Manager at VA Systems. Over the past 25 years, I’ve been passionately dedicated to bridging the gap between business processes and IT. For the last 15 years, my focus has been on specializing in the automation of insurance processes for EU insurers. My journey has led me to work with a diverse range of clients, including FRI-DAY, Vereniging Eigen Huis, ERGO Digital Hub, and introducing a new casualty insurance product in the German market. My experience spans across numerous EU insurers, where I’ve embraced the challenges and opportunities in the industry. My drive stems from a deep interest in the evolving landscape of technology, especially the immense potential of AI in the insurance sector. I am committed to connecting with fellow enthusiasts, continually learning and exploring the vast opportunities that the AI era offers, specifically within the insurance space. This upcoming session is a reflection of that commitment, where we will dive deep into the practicalities and future possibilities of AI and automation in insurance claims management.
Bert Schouterden (Operations & Legal | Van Ameyde Benelux)
After studying Law, Bert started working as a lawyer within the firm Monard-D’Hulst in the beautiful year 2000. From there, his interest in insurance law grew and he had the opportunity to act for several national and international insurers. Following a 15-year career in successively being a lawyer, legal consultant, and operations manager at a niche insurer, he joined Van Ameyde as operations manager. In this role, he applied his broad yet specialised knowledge of (insurance) law to standardise the processes involved as much as possible even in the handling of more complex claims. He is particularly interested in process improvements, with his ultimate goal being not necessarily to minimise human actions, but rather to make room for human input for the increasingly important customer experience. From this interest, he has already been asked by various actors within the insurance world to act as external auditor, with a focus on the optimisation of processes within the insurance cycle. During this seminar, he will be pleased to elaborate on concrete cases that demonstrate how automation in a broad sense allows for maximising the human factor in the insurance cycle.