ECHO
Innovative claims handling platform
Where 80 years of claims expertise meets next-generation AI.
Built by claims operators. Proven across millions of real claims.
Built on decades of operational expertise
ECHO combines AI-powered automation with decades of claims expertise to help insurers and claims organisations reduce costs, improve compliance and deliver a better customer experience.
Whether you’re replacing legacy systems or scaling claims operations across multiple markets, ECHO gives you the control, flexibility and intelligence to manage claims more effectively.
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One Platform. Total Control.
Built on more than 80 years of claims expertise and millions of processed claims, ECHO enables insurers and claims organisations to streamline operations while maintaining full control over compliance, customer experience and performance.
Control & Compliance
✔ Designed for European and local regulations
✔ ISO 27001 certified & ISAE 3402 compliant
✔ Audit-ready workflows
✔ Built for multi-country operations
Efficiency at Scale
✔ AI-assisted workflows
✔ Automated claim triage
✔ Reduced handling times
✔ Increased straight-through processing
✔ Lower operational costs
Open & Connected
✔ API-first architecture
✔ Integration with policy systems
✔ CRM integration
✔ Partner ecosystem connectivity
✔ Ready for agentic AI and future automation
Why leading claims organisations choose ECHO
Built on decades of claims expertise and millions of processed claims, ECHO helps insurers, TPAs and claims organisations streamline operations, improve compliance and deliver a better customer experience.
Combining advanced automation with real-world claims knowledge, ECHO provides the flexibility and control needed to manage today’s claims challenges and support tomorrow’s growth.
One platform for multiple markets, languages and insurance products
Automate workflows and reduce handling times
Flexible architecture ready for AI, integrations and growth
Secure, compliant and designed for regulated environments
Implementing ECHO
Step 1
During this phase, we define requirements and map existing processes.
- Requirements gathering
- Process mapping
- Integration design
- Branding and UX intake
- Data migration planning
- Project team onboarding
Step 2
Next, the platform is configured to support your business processes.
- ECHO tenant setup
- Workflow configuration
- White-label branding
- API and SSO integration
- Dashboards and reporting
- Language configuration
Step 3
Before go-live, organisations validate the solution through structured testing.
- End-to-end testing
- User Acceptance Testing
- Parallel run
- User training
- Go / No-Go approval
Step 4
Finally, the platform is deployed and monitored closely.
- Phased deployment
- Hypercare support
- KPI monitoring
- Optimisation sprints
- Continuous improvement
Keep your brand at the centre
Deliver a fully branded claims experience while maintaining ownership of the customer relationship.
- White-label customer portals
- Custom branding and UX
- Single Sign-On (SSO)
- Multi-language support
- API-driven connectivity
Whether deployed standalone or integrated into your existing ecosystem, ECHO ensures a seamless and consistent customer experience.
Frequently Asked Questions about ECHO
ECHO supports the entire claims process, from first notification of loss through to settlement. By combining automation, workflow management and real-time insights, organisations can reduce handling times and improve consistency.
As a result, claims are resolved faster and operational costs are reduced.
Yes. The platform is designed for organisations operating across multiple countries, currencies and insurance products.
In addition, ECHO supports both personal and commercial lines. Because workflows can be configured without extensive development, organisations can scale while maintaining consistency and control.
Security and compliance are fundamental to the platform. ECHO is GDPR compliant, hosted on AWS and designed to support operational resilience.
Furthermore, the platform is ISO 27001 certified and ISAE 3402 compliant. Therefore, organisations can meet evolving regulatory requirements, including DORA, with confidence.
Ready to transform your claims operations?
