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Privacy Policy

Fortrolighedspolitik vedrørende oplysninger, du giver os

Ved at indsende oplysninger om dig selv og/eller andre vedrørende krav rejst mod og af Van Ameyde eller dets kunder og klienter, giver du og de samtykke til, at disse oplysninger anvendes som beskrevet i denne fortrolighedspolitik. Denne fortrolighedspolitik indeholder også oplysninger om behandlingen af data på Van Ameydes hjemmeside. På vores hjemmeside kan besøgende registrere sig for at downloade hvidbøger, abonnere på nyhedsbreve, tilmelde sig seminarer og/eller anmode om oplysninger om møder.

Denne politik fastlægger grundlaget for, hvordan vi behandler de personoplysninger, vi indsamler fra dig, eller som du giver os. Læs venligst nedenstående omhyggeligt for at forstå vores synspunkter og praksis vedrørende dine personoplysninger og hvordan vi behandler dem.

I henhold til lovgivningen om databeskyttelse er den dataansvarlige Van Ameyde International B.V., herunder alle dens datterselskaber, Einsteinlaan 20 2289 CC Rijswijk, Holland (»vi«, ›os‹ og »vores«).

Oplysninger, vi kan indsamle og anmode om fra dig i forbindelse med skadesanmeldelser

  • Oplysninger, du giver os, eller som vi indsamler fra dig: Du kan give os personlige oplysninger ved at korrespondere, sende e-mails, udfylde formularer, uploade indhold til vores websted og/eller via telefon. De oplysninger, du giver os, kan omfatte dit navn, din hjemmeadresse, e-mailadresse, telefonnummer, fødselsdato, personlige beskrivelse, fotografi, køn, civilstand, køretøjets registreringsnummer, pasoplysninger, identitetskortoplysninger og andre identifikationsnumre, nationalitet, medicinske oplysninger, uddannelse, kvalifikationer, beskæftigelsesfærdigheder, beskæftigelseshistorik, løn, ansættelsesgodtgørelser, statslige ydelser, aktiver, pensioner og andre personlige/familiemæssige udgifter og/eller skatteoplysninger.
  • Tekniske oplysninger, herunder IP-adresse (Internet Protocol): Dette bruges til at forbinde din computer til internettet, dine loginoplysninger, browsertype og -version, tidszoneindstilling, browser-plug-in-typer og -versioner, operativsystem og platform.
  • Oplysninger om dit besøg på vores hjemmeside: Dette omfatter den fulde Uniform Resource Locators (URL) clickstream til, gennem og fra vores hjemmeside (inklusive dato og klokkeslæt); sidens responstid, downloadfejl, længden af besøg på bestemte sider, oplysninger om interaktion med siden (såsom rulning, klik og musemarkeringer), metoder brugt til at forlade siden og ethvert telefonnummer brugt til at ringe til vores servicenummer(er).
  • Oplysninger, vi modtager fra andre kilder: Vi kan modtage oplysninger om dig fra tredjepartswebsteder, herunder f.eks. kørekort- og køretøjsmyndigheder, motorforsikringsbureauer, databaser til bekæmpelse af svig samt fra forsikringsselskaber, advokater, retshåndhævende myndigheder, ministerier, lokale myndigheder og andre offentlige eller private organer. Indsamlingen af data er lovlig, relevant og begrænset til de sager, vi behandler.

Formål og retsgrundlag for behandling af skadesager

De data, du giver os, er afgørende for, at vi kan administrere (forvalte, behandle, håndtere eller justere) hændelser og/eller skadesanmeldelser, og indsamlingen, brugen og opbevaringen af dataene er lovlig og relevant for den sag, vi behandler.

Hvis det bliver nødvendigt at behandle dine personoplysninger på en anden måde, der ikke er angivet i dette afsnit, vil vi informere dig på forhånd og i overensstemmelse med de relevante bestemmelser og om nødvendigt indhente dit samtykke, hvis det er lovpligtigt.

 

Hvordan bruger vi dine personoplysninger

De oplysninger, du giver, eller som vi indsamler om dig, kan blive brugt af os og vores agenter til skadesbehandling, undersøgelser af svig (afhængigt af specifikke kundeaftaler) og/eller gældsadministration og inddrivelse.

 

Who else will have access to your data

In connection with the processing of a claim, there may be situations where it is proportionate and relevant that personal data is shared with the office resident in the place of the accident for the purpose of processing and assessment of the claim raised. Under these circumstances, we may share your personal information with any relevant member of our group. For an overview of the Van Ameyde Group, please click here (https://www.vanameyde.com/offices/)

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors such as, but not limited to, (medical) experts, for the performance of any contract we enter into with them or you;
  • Driver & Vehicle Licensing Agencies and Local Motor Insurance Bureaus
  • Law enforcement bodies, government departments, local authorities and other public or private bodies where we are obliged or permitted by law to do so. This includes disclosure to third party managed databases of insurance claims used to help prevent fraud and regulatory bodies for the purposes of monitoring and / or enforcing compliance with any regulatory rules and codes;
  • Any third party we are under a duty to disclose or share your personal data with in order to comply with any legal obligation, or to protect the rights, property, or safety of our group, others or us. This includes exchanging information with other companies and organizations for the purposes of fraud prevention, detection and protection

Information we may collect and request from you during your website visit or information requests

Visits to websites

Van Ameyde uses cookies on the websites. The cookies that we use do not contain personal data and are stored anonymously. Please see the Cookie Statement on our website for more information on the cookies we use.

Information about meetings / participation in seminars

When visitors request information on meetings, courses and participation in seminars, we process the personal data listed below.

  • Name
  • Position
  • Company name
  • E-mail address
  • Company address (optional)
  • Telephone number (optional)

The data listed above is processed exclusively to provide you with the information you request and/or to register you for participation in a seminar. Van Ameyde also uses this data to communicate with you. We may also use the e-mail address you provide to send you electronic newsletters (see below).

Electronic newsletters

For the purpose of sending out one or more electronic newsletters, we will only process your e-mail address. Our newsletter is meant to keep you informed about interesting news on our products and/or services or those of third parties. If you no longer wish to receive this newsletter, you can unsubscribe using the appropriate link in the newsletter. Alternatively, you can unsubscribe by sending an e-mail to community@vanameyde.com. Van Ameyde processes your request to stop using your e-mail address within five working days. As a result, you may still receive a few more messages after you have unsubscribed.

Downloading whitepapers

We process the following personal data when a whitepaper is downloaded from the Van Ameyde websites:

  • Name
  • Position
  • Company name
  • E-mail address

This data is processed for the purpose of providing the whitepaper to you. In addition, we will ask your consent to send information that is related to the subject of the whitepaper you downloaded to the e-mail address you provided. You may withdraw your consent at any time by sending an e-mail to community@vanameyde.com.

Is your personal data secure

Van Ameyde has taken the appropriate technical and organisational measures to protect your personal data against unauthorised access or disclosure and to ensure that your personal data are as accurate as possible. These measures include, among other things:

  • An internal authorization procedure for our employees;
  • An internal procedure for handling data leaks;
  • Daily back-ups of our database; and
  • An encrypted connection for our servers.

Will we transfer data overseas

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of claims administration on your behalf, the processing of your details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this Policy. Should contractual obligation permit Van Ameyde to perform such transfer, or prior consent is required, Van Ameyde will act accordingly. Within the Van Ameyde Group, we make us of Binding Corporate Rules and contractual arrangements are in place with the relevant third parties.

Data Retention Period

The data that we collect from you will be processed for the purpose for which it was collected and it will be retained during processing and for the local legal retention period after the closure of the processing of the data.

Your rights

You have certain rights with regard to your personal data processed by us and these are described in this section. We will ask you to provide evidence of your identity before we can take instructions to fulfil your rights.

  • Right of access: You have the right to access your personal data that we hold on our database about you and this can be done by making a Subject Access Request to our Data Protection Officer whose contact details are in section 10.
  • Right of rectification: If you believe the data we hold about you is incorrect, you have the right to have this corrected.
  • Right to erasure: With exceptions, you have the right to request the deletion of personal data we hold about you. We will consider every request for erasure on its merits.
  • Right to restrict processing: You have the right to request us to restrict the processing of your personal data held on our database for the period it takes us to rectify any inaccurate data about you. This right can also be used to prevent us from deleting your data at the end of the retention period in the unlikely event that you need it to establish, exercise or defend a legal claim.
  • Right to data portability: You have the right to receive the personal data you have provided to us, in a structured, commonly used and machine-readable format and to transmit this data to another controller without hindrance from the Van Ameyde

Changes to Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page.

Data Protection Officer

At Van Ameyde, we value your opinion. Any questions, comments and requests you might have regarding this Privacy Policy are welcomed and can be addressed to:

Data Protection Officer
Van Ameyde Group
Einsteinlaan 20
2289 CC Rijswijk
The Netherlands

Alternatively, you can e-mail us at: risk&compliance@vanameyde.com

Complaints Process

If you have any complaints about how we handle your personal data, please contact us by e-mail at risk&compliance@vanameyde.com and we will respond to you in 2 working days.

If, after we have given you our final response, you still are dissatisfied you have the right to lodge a complaint with the data protection authority in your country. On the website mentioned below, you can find the contact details of all data protection authorities.

http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

Languages

Any translation is provided for convenience only. If there are any differences in interpretation between the English text and the translated texts, the English text will prevail.

This privacy policy was most recently updated on October 27th, 2021