Comprehensive Claims Services

We streamline the entire claims process, allowing your team to focus on core business activities without interruptions from claims handling.

Rely on our expertise and experience for seamless and consistent claims handling, minimizing the impact on your business operations.

Our efficient claims management saves you time and money while ensuring maximum recovery and minimal operational disruption.

We know that the early stages of a claim are crucial. That’s why our First Notification of Loss (FNOL) system ensures fast, accurate lodgement – whether as a fully integrated solution or a standalone SaaS service. Our FNOL platform enables clients to submit all required documentation efficiently, reducing delays and improving outcomes. With direct access to incident data, you stay in control from the start.

Recovering claims doesn’t have to drain time or resources. Our dedicated team applies proven strategies and skilled negotiation to recover outstanding amounts efficiently – helping to maximise revenue, minimise losses, and free you to focus on your core business.

Timely and fair settlements are at the heart of effective claims administration. Our experts handle negotiation and dispute resolution with care and precision – ensuring smooth, balanced outcomes that ease the burden on your team and support strong claimant relationships.

Effective claims fund management demands precision and strict regulatory compliance. Our end-to-end service ensures full transparency and accountability – giving you peace of mind and confidence that funds are handled securely and in line with all requirements.

Accurate assessments are key to fair, efficient claims outcomes. We work with a trusted network of assessors and specialists to coordinate thorough, reliable evaluations – supporting informed decisions and balanced results for all parties.

Outsourcing claims management to Van Ameyde Claims PTY helps drive down costs, improve policyholder satisfaction, and ensure compliance and control. Our experienced team works as an extension of your business – handling both private and commercial lines with care, precision, and a focus on delivering better outcomes.

Flexible Support When You Need It Most

Staff shortages can strike at any time – storms, surges in claims, or unexpected absences. Van Ameyde Claims PTY offers overflow claims solutions to keep your operations running. Whether it’s handling high volumes, managing specific lines, or taking over claims intake, we step in quickly with the right people and secure systems to support your policyholders without disruption.

Proactive Run-Off Management

Discontinued policies still carry obligations. Van Ameyde Claims PTY supports accurate liability assessments and efficient run-off claims handling – helping you control indemnity spend, accelerate liability reduction, and maintain service levels. Our approach supports Solvency II compliance while safeguarding both capital and policyholder trust.

Unified Claims for Captives and Self-Insureds

Managing international risks shouldn’t be fragmented. Van Ameyde Claims PTY offers a single, end-to-end claims platform that streamlines incident and claims management across all your territories. We reduce complexity, ensure data consistency, and automate up to 80% of the process – boosting performance, lowering costs, and improving decision-making.

We support clients across Australia and New Zealand with practical, results-driven consulting—covering strategy, operations, technology, and compliance. From system transformation and change management to regulatory support, internal audits, and AFS/AFCA requirements, we work closely with you to streamline operations, reduce risk, and drive sustainable growth.

We use advanced technology to streamline claims workflows, enhance data security, and provide real-time insights. Our ECHO R2 platform and FNOL system (available integrated or as standalone SaaS) support the full claims journey – reducing manual work, eliminating duplication, and ensuring data accuracy. Whether integrating with modern or legacy systems, we deliver efficient, cost-effective solutions with clear reporting and full file visibility.