Claims management & outsourcing

Securing compliance, customer satisfaction and cost reduction

Michael Akerboom


Michael Akerboom

Business Development Manager

Van Ameyde’s comprehensive claims handling, claims management and outsourcing solutions help insurance providers cut claims costs, improve customer (policyholder) service and comply with domestic and international regulations. Whether you wish to outsource parts of your portfolio or transfer your claims department, you and your customers will fully benefit from Van Ameyde’s infrastructure.

Our solutions comprise:

One-stop-shop claims management
for all business lines, including MTPL, personal injury and P&C

Over the years, Van Ameyde has expanded its European network to deal with its customers’ Motor Third Party Liability (MTPL) claims under the Green Card and EU Motor Insurance Directive 2009/103/EC regulations. Today, this unrivalled network offers the full scope of one-stop-shop Property & Casualty claims management services, providing and ensuring:

  •  a single point of contact for all your claims throughout Europe
  • uniform, customised reporting, supporting Solvency II compliance
  • the full scope of claims handling and loss adjusting services in all non-life lines
  • demonstrably reduced claims costs as a result of efficiency gains and fraud prevention
  • improved customer (policyholder) satisfaction, thanks to our professional and customer oriented approach and the speed of settlement
  • unrivalled transparency, process and quality control through unbiased KPI monitoring and ISAE 3402 compliance
Run-off claims management
assessing claim reserves, mitigating liabilities and Solvency II compliance

Thanks to Van Ameyde’s international network of offices, IT infrastructure and wide experience with managing runoff claims management projects, we are in a position to offer customised backoffice and frontoffice solutions geared entirely to your needs. Our run-off support services include, but are not limited to:

  • accelerated claims management to mitigate liabilities
  • customised management information and financial reporting supporting Solvency II compliance
  • customised notification of loss and reporting portal
  • due diligence of portfolios
  • assessment of claim reserves
  • data migration
  • transfer of staff (under applicable protection of employment legislation)
Business process outsourcing (BPO)
transfer of staff, certified process control and IT security

An ever growing number of insurers and brokers opt for outsourcing by transferring their claims departments to Van Ameyde, duly observing applicable protection of employment legislation. BPO allows them to focus on underwriting and marketing, while benefiting from reduced claims costs, increased customer (policyholder) satisfaction, compliance with regulations, while securing employment and providing job satisfaction.

Certified process control and IT security
Transparency and process control are key issues when outsourcing vital business processes, such as claims management. In addition, IT security is a growing concern. When it comes to process control and IT security, Van Ameyde is the claims market benchmark. The systems developed by Van Ameyde’s in-house IT services company (Zero)70 support ISAE 3402 compliance. ISAE 3402 is the internationally recognised assurance standard for process control in relation to outsourcing. In addition, (Zero)70’s Information Security Management system is ISO 27001:2013 certified.

Interim staffing and overflow
experienced claims staff capacity solutions at short notice

Absence of staff or peaks in your workload: staffing problems tend not to announce themselves. As claims handling is key to outstanding customer service, you must be able to rely on prompt service when faced with staff shortage. Thanks to our huge pool of experienced claims handlers and agile IT solutions, we can meet your demands without delay, offering:

  • secondment of interim professionals, selected on the basis of personality and aptitude in accordance with the required profile for a perfect cultural and professional fit
  • claims overflow solutions, i.e. handling claims in your online systems from our locations using a highly secured Internet network


ValueChecker presentation: when to use it, why to use it, how to use it...

A new take on claims management

Captives and risk managers need to be in control of their claims processes and information flows, according to Gwenny Nales of Van Ameyde
2017 Rome

Liability & multi-party accidents abroad

The Court of Appeal has provided welcome clarity on determining which laws should apply in cross-border cases, says Kelvin Farmaner
Run-off claims management

A European view of run-off claims

With Solvency II firmly in place the need to reduce claims reserves is now greater than ever.

Van Ameyde’s claims handlers: the perfect fit

Temporary shortage of experienced staff in your claims department?
Claims Management

Claims management: optimising claims processes

Reducing claims costs and improving customer satisfaction
Groene Kaart en Vierde Richtlijn

Green Card and EU Motor Insurance Directive: the benefits of one network

Reduction of claims costs in cross-border cases and Solvency II support.

Share This