Van Ameyde Complaints Procedure

Complaints Procedure: Ensuring Reliable and Transparent Service

At Van Ameyde, we are committed to delivering reliable and consistent service to our customers and their end-users. However, if a customer or end-user is dissatisfied with the service provided, this complaints procedure ensures that all concerns are addressed effectively, transparently, and within an acceptable timeframe. We are dedicated to offering clear and accurate guidance on how to raise a complaint.

Our Objectives

  • Maintain Confidence: Foster trust and satisfaction among customers and end-users
  • Take Corrective Action: Implement measures to prevent similar issues from recurring
  • Ensure Accountability: Retain accurate, independent records of all complaints for audit and review purposes

 

Definition of a Complaint

A complaint is defined as:

“Any expression of dissatisfaction, either spoken or written, and whether justified or not, from or on behalf of an eligible complainant about Van Ameyde’s provision of, or failure to provide, a service.”

 

How to Make a Complaint

If you wish to file a complaint, you can:

  1. Contact Your Local Representative: Reach out to the Van Ameyde office handling your claim.
  2. Use the Contact Form: Visit https://www.vanameyde.com/about-your-claim/ and submit your details.

Please include:

  • A detailed description of the issue.
  • Your reference number, if available.
  • The location of the Van Ameyde office managing your claim (if applicable).

 

Complaint Resolution Process

  • Quick Resolution: We aim to resolve complaints by the end of the next business day.
  • Acknowledgment: If further time is needed, we will acknowledge your complaint within two business days.
  • Next Steps: We will either: Request additional information to proceed, or provide a clear timeframe for resolution.

Complaint Conclusion

Upon completing our investigation:

  • You will receive the outcome and proposed solution, either verbally or in writing.
  • We will ensure the solution meets your expectations.

If you remain unsatisfied, we will provide information about further remedies available within the relevant jurisdiction.

Van Ameyde values your feedback and strives to continuously improve our service.