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Thanks to Basic Stability, our claims management organisation shows an impressive improvement in performance. Mind-set, work cells and logical environment are the key ingredients for a successful Lean approach.

A claims handling organisation deals with risk and compliance within its own organisation, in relation to claims processes of its customers, and their policyholders.

By combining the Lean Work Cell and Basic Stability concepts, claims management proves the perfect match for a successful Lean approach.

LEAN claims handling requires a stable environment, based on which improvements in customer satisfaction can be introduced.

The EC has proposed plans to revise the 2009 motor insurance directive. Uninsured driving and insolvency of TPML insurers are two of the issues dealt with.