Early 2017 the discount change rate for personal injury compensation was reduced dramatically. This blog discusses the consequences for ‘future losses’.
One day of storm has resulted in a two months’ worth of claim notifications in the Netherlands. The claims departments in Northern Europe are in top gear to deal with the aftermath of the 18 January storm.
The higher the level of automation of claims processes, the more data becomes available for analysis. Enhancing customer profiles with claims data offers interesting insights for risk management and market segmentation.
Comparing the current process of making an appointment with a loss adjuster to the online shopping experience shows how using an online self-service environment can significantly improve the policyholder’s customer journey, optimise routes and improve efficiency.
Remote loss adjusting is not suitable for all, but for those tech-savvy policyholders who enjoy being actively engaged in the process, mobile solutions for remote loss adjusting significantly enhance the policyholder experience.