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How Van Ameyde is using technology to revolutionise the claims and repairs process for vehicle insurers

Read time: 4 minutes

For businesses who operate commercial fleets, accidents and damage to vehicles can cause significant disruption across their supply chain and cost them a significant amount of money in repairs and lost revenue.

This issue is compounded by the current economic climate, within which we have, and continue to see a surge in vehicle repair prices.

It goes without saying then, that the handling of vehicle insurance claims and repairs must be efficient and cost-effective, helping businesses get back on the road as soon as possible.

This, however, isn’t always the case.

The process from the moment of the incident, to the management of a claim and the repair of the damaged vehicle can take a long time, and it’s not always guaranteed that you will find the most appropriate, cost-effective repair service for your needs.

An end-to-end driver journey

It’s clear that a new solution is needed, which is why Van Ameyde has recently partnered with leading digital car repair management platform Fixico, to provide a seamless journey from the moment of the incident, to the completion of the necessary repairs.

Fixico’s mobile app allows the user to simply upload a photo of the damage sustained to their vehicle, which automatically creates a data-enriched damage report for the claim. The report is then analysed by AI technology to assess where the damage is on the vehicle and how severe it is, to produce a comprehensive package of information about the case.

The next stage of the process is that Fixico’s Intelligent Matchmaking Engine uses all of the information gathered, as well as external data, to create a shortlist of the best and most trusted body repair shops for the particular case. This could be based on the type of damage to be repaired, the make and model of the vehicle, as well as the time the repairer typically takes to respond and complete repairs.

Van Ameyde then uses this shortlist to decide whether they would like to send the vehicle to one of the suggested garages, put it out to tender via a closed bidding system, or allow the fleet manager concerned to select the body shop themselves.

The Fixico app then allows users to schedule a date and time that suits them to have the repairs carried out, with the option to either have the vehicle picked up or to drive it to the appointment themselves.

Partnering with Fixico allows Van Ameyde to assist its clients through every step of the way in the case of an incident, while helping them get back on the road as soon as possible.

For more information on the partnership, download our recent webinar here – https://www.vanameyde.com/all-in-one-claims-repair-management/

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