Articles by Gwenny Nales
New emissions test WLTP will result in higher CO2 values, affecting CSR policies and vehicle taxation.
Gwenny Nales discusses the rationale behind platooning trials with self-driving trucks and cars.
The higher the level of automation of claims processes, the more data becomes available for analysis. Enhancing customer profiles with claims data offers interesting insights for risk management and market segmentation.
Comparing the current process of making an appointment with a loss adjuster to the online shopping experience shows how using an online self-service environment can significantly improve the policyholder’s customer journey, optimise routes and improve efficiency.
Remote loss adjusting is not suitable for all, but for those tech-savvy policyholders who enjoy being actively engaged in the process, mobile solutions for remote loss adjusting significantly enhance the policyholder experience.