This page provides an overview of all legal documents and policies applicable to the use of our website and services. Here, you can access our privacy policy, cookie policy, terms of use, corporate governance guidelines, and other relevant legal matters. We encourage you to review these documents carefully to ensure you are fully informed of your rights and obligations when using our website.
Complaints Management Policy
Van Ameyde Claims Pty Limited is dedicated to providing high-quality service and promptly addressing any concerns our clients may have. Our Complaints Management Policy explains our procedures for managing and resolving complaints efficiently and transparently. Click the button below to download our full Complaints Management Policy.
Read our Complaints Management PolicyOpens in new tab:We use cookies to enhance your experience on our website and to ensure its functionality. Our Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences. By understanding our cookie practices, you can make informed decisions about your online privacy while interacting with our site.
Read MoreOpens in new tab:At Van Ameyde Claims Pty Limited, we are committed to protecting your privacy and ensuring transparency in how we handle personal information. Our Privacy Statement outlines the details of our data collection, usage, and security practices. Please click the button below to download the full Privacy Statement.
Read our Privacy StatementOpens in new tab:Van Ameyde is dedicated to maintaining the highest standards of corporate governance to ensure the trust of our Customers, Shareholders, and other Stakeholders. Through structured training, rigorous assessments, and robust business continuity protocols, we safeguard our culture of innovation, professionalism, and quality across our European network. Our commitment to compliance and regular independent audits further strengthens our risk-averse approach.
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At Van Ameyde Group, we are committed to upholding the highest ethical standards in all our operations. Our whistleblowing policy provides a secure and confidential way for employees, partners, and stakeholders to report any concerns or misconduct. Transparency and accountability are at the core of our values, and we encourage the responsible reporting of any issues that may impact our integrity.
Download our whistleblowing policy for more information on how we safeguard your rights and ensure compliance with legal requirements.
Our company is dedicated to combating modern slavery and human trafficking. We are committed to maintaining the highest ethical standards and ensuring that neither our business operations nor our supply chains are involved in these serious issues. We actively monitor and manage risks, provide training, and encourage transparency to uphold our zero-tolerance stance on slavery and trafficking.
Read MoreWe are dedicated to fostering sustainability in all aspects of our business. Our Sustainability Policy outlines our commitment to reducing our environmental impact, promoting social responsibility, and ensuring economic viability. We recognize the importance of integrating sustainable practices into our operations and supply chains, striving to create a positive impact on the communities we serve. Through proactive measures and continuous improvement, we aim to contribute to a more sustainable future for all.
Read MoreAt Van Ameyde Group, we believe in fostering ethical and sustainable partnerships with all our suppliers. Our Supplier Code of Conduct outlines the standards we expect regarding labor practices, environmental responsibility, business integrity, and compliance with laws and regulations. By adhering to these principles, we ensure that our supply chain reflects our commitment to ethical business practices.
Download our Supplier Code of Conduct to learn more about the guidelines and expectations we set for our valued suppliers.
At Van Ameyde Group, treating customers fairly is at the heart of everything we do. Our Treating Customers Fairly (TCF) policy ensures that all customers are treated with transparency, respect, and fairness throughout their journey with us. We are dedicated to providing clear information, suitable solutions, and outstanding service, in line with regulatory requirements and ethical practices.
Download our TCF policy to understand how we prioritize fairness and integrity in our customer interactions.
At Van Ameyde Claims Pty Limited, we understand that circumstances can sometimes lead to vulnerability or financial difficulties. Our Vulnerability and Financial Hardship Policy outlines how we provide support and manage claims with sensitivity and fairness. Please click the button below to download the complete policy.
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At Van Ameyde Group, we are deeply committed to respecting and promoting human rights and fair labor practices across our operations and supply chain. Our Human Rights and Labour Standards policy outlines our dedication to safeguarding the dignity, equality, and well-being of all individuals involved in our business activities. We strive to uphold the highest standards in preventing discrimination, forced labor, and unfair treatment, ensuring that every individual is treated with respect and fairness.
Download our Human Rights and Labour Standards policy to learn more about our ethical commitments.
