About Your Claim
Let’s get started
We’ve received your claim and we’re reviewing it with care. Every case is unique and may involve other parties. That’s why timelines can vary – but we’ll get started right away.
Time for forms
If we need more information from you, you’ll receive a request or form. Please send back everything as accurately and quickly as possible – it helps prevent delays.
Meet your adjuster
A claims specialist will be assigned to your case. They’ll assess the situation thoroughly and may reach out if anything is unclear. This stage can take time, especially when we’re waiting for input from insurers or experts.
Road to recovery
We work hard behind the scenes, even when you don’t hear from us daily. Much depends on third-party responses. Rest assured: no news doesn’t mean no progress – we’re on it.
Claim complete!
When everything’s in, we’ll finalize your claim and inform you of the outcome. Need to reach us? Please email us with your case number – that way we can help you faster.
Important to know
A claim can take weeks, months or even years, depending on the situation. Many cases involve third parties, expert assessments, or missing information – all of which take time. We handle every claim with care, even when you don’t hear from us. If we need anything, we’ll contact you.
To help us work efficiently, always email us with your case number and ensure all requested documents are complete and accurate.
About Van Ameyde
Van Ameyde handles claims on behalf of insurance companies across Europe. If you’ve made a claim through your insurer, there’s a good chance it’s being managed by us.
We act as the link between all parties involved – insurers, experts, repair companies, and of course: you. Our role is to assess your situation, gather the right information, and make sure the process runs as smoothly as possible.
With decades of experience and a focus on quality and clarity, we work hard behind the scenes to resolve claims carefully and fairly – even when things get complex.
Read more about Van Ameyde
Questions?
Visit our FAQ page for clear answers to common questions and procedures.
Not sure who to contact?
Fill out the form below and we’ll forward your message to the right person.
Claimant Contact Form
"*" indicates required fields
